Speakers
Overview of the Speakers
35 Speakers
Regina Schrank Head of Service Management
Kai Altenfelder Präsident
Stefanie Kroner Associate Director, Head of Digital Sales Channels
Dr. Jörg Brandstädter VP, Head of Global Service Excellence
Dr. Dagmar Dirzus Vice President AI & Platform Business
Ralf Dopieralla Vice President Service
Annett Oeding Head of Global Service Content | Carl Zeiss Meditec AG
Dr. Sonja Kieffer-Radwan Co-Founder & Managing Director
Thorsten Schlüter VP Customer Service | Körber AG
Carsten Neugrodda Managing Director
Michael Obermann GM Service and Parts, Mercedes-Benz Special Trucks
Dieter Schönfeld Board Member Education & Research
Dietmar Huber Head of Sales/Service Switzerland
Senior Program Manager at ZEISS Digital Partners, currently focused on improving sales and service processes through AI and data-driven insights. With over 10 years of experience in process optimization and digital transformation across industries like medical devices, semiconductors, and home appliances, Benjamin leads cross-functional teams and works on practical initiatives to enhance efficiency and drive business outcomes. His approach emphasizes solutions that are both ambitious and aligned with operational needs and customer expectations.
Jens Pfeiffer Director Service
Conrad Stetter Head of Service | STABL Energy
Torsten Gast Director Competence Center Services
Julian Leinbach Head of Customer Service
Patrick Weinstock Digital Services & Service Design
Rouven Lenz VP Service and Business Operations
Dr. Peter Stollberg Head of Service Excellence Group
Alexander Liebhart Trainer, Coach & Service Developer | KVA Kundendienstverband Österreich
Jörg Studer Director After Sales Business & Products
Klaus Schreiber VP Sales & Service
Walter Bliem Head of Service BU Marine
Dr. Markus Eisel Managing Director
René Jacobi Head of Customer Operations
Andreas Wetzels Key Account Manager Field Service
Christopher Harms Principal Solutions Consultant, Business Architect
Lukas Ratschke Managing Director
Emina Biscevic Head of Sales DACH
Nico Hemker Managing Director | performio GmbH
Gerd Bart CEO
Martin Schubert Partner
Jan Barbrock Director of Solutions
Key Topics
- New business models in service
- From manufacturer to service provider
- Aftermarket & spare parts business
- Smart Services
- Field Services
- Customer Experience
- IoT & Industrie 4.0
- Self-Service-Portale
- Service-Communities & Crowd Services
- Machine Learning & Predictive Maintenance
Circle of Participants
- Head of Service Management
- Head of Customer Service
- Head of After Sales
This offer is aimed at managers from corporate groups and medium-sized companies.
Speakers & Agenda
For more information on our agenda, topics and speakers please visit our
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Event Location
Hotel ABION Spreebogen Berlin
Alt-Moabit 99, 10559 Berlin
The AMERON Hotel ABION Spreebogen Waterside Berlin welcomes its guests right in the heart of Berlin, in the immediate vicinity of the Ministry of the Interior and on the River Spree. The political and metropolitan center can be reached quickly and directly: Reichstag, Chancellery and Bellevue Palace are close by. The pulsating life of Potsdamer Platz with its 120 stores and the neighboring Kulturforum with the Philharmonie and Neue Nationalgalerie are only 3.5 km away.
The rooms offer you a comfortable stay in a quiet location and are equipped with air conditioning, cable TV and free WLAN.
Networking Dinner
Let's go to the...
Umspannwerk Ost, Palisadenstr. 48, 10243 Berlin
The substation East is a house that was literally electrified. Seven large transformers supplied electricity for Berlin. Even today, the technical ambience is recognizable and the room dimensions are impressive. Where the transformers were once anchored, there are now tables and chairs in the wide machine hall surrounded by six-metre-high, light-flooded glass doors.
The constant humming of the transformers is now replaced by language and music, by action and movement. The energy returns and is to be fed permanently from the stream of visitors who now return to the halls and experience and enjoy the fascinating combination of culture and gastronomy.
For further information please click here https://www.umspannwerk-ost.de/
Partner
valantic uniquely combines the agility of a consulting boutique with the breadth of offering and international footprint of a large consulting firm, from strategy to implementation. With a total of over 4,000 valantic IT specialists, all of our consulting teams deliver solutions with speed and reliability and offer a personal approach that distinguishes us as a trusted advisor – for all facets of our customers’ digital transformation. Our diverse range of services offers everything customers need for their digital transformation – from implementing the latest AI applications to preparing their businesses and data for the integration and use of IoT, Cloud and process automation technologies. For further information please click here
