Speakers
Overview of the Speakers
36 Speakers
Regina Schrank Head of Service Management
Dieter Schönfeld Board Member Education & Research
Stefanie Kroner Associate Director, Head of Digital Sales Channels
Vice President, Global Head of Service Excellence, QIAGEN GmbH (11/2016 –today)
various roles within QIAGEN Gmbh since 3/1996
Post-doctoral fellow at RIKEN Institute, Tokyo (Japan) until 2/1996
PhD Molecular Biology; MPI Cologne, 3/1995
Dr. Dagmar Dirzus Vice President AI & Platform Business
long-standing international background in positions as Managing Director, Sales Director and Service Manager in measurement technology companies
Annett Oeding Head of Global Service Content | Carl Zeiss Meditec AG
Dr. Sonja Kieffer-Radwan Co-Founder & Managing Director
Thorsten Schlüter VP Customer Service | Körber AG
Carsten Neugrodda Managing Director
Michael Obermann GM Service and Parts, Mercedes-Benz Special Trucks
Dietmar Huber Head of Sales/Service Switzerland
Senior Program Manager at ZEISS Digital Partners, currently focused on improving sales and service processes through AI and data-driven insights. With over 10 years of experience in process optimization and digital transformation across industries like medical devices, semiconductors, and home appliances, Benjamin leads cross-functional teams and works on practical initiatives to enhance efficiency and drive business outcomes. His approach emphasizes solutions that are both ambitious and aligned with operational needs and customer expectations.
Jens Pfeiffer Director Service, Board Member
Conrad Stetter Head of Service
Torsten Gast Director Competence Center Services
Julian Leinbach Head of Customer Service & Logistics
Patrick Weinstock Director of Service Design & Digital Services
Peter Schönle Executive Board - Training and further education resort
Alexander Liebhart Trainer, Coach & Service Developer | KVA Kundendienstverband Österreich
Jörg Studer Director After Sales Business & Products
Guenter Schwarz Head of Lifecycle Service Portfolio
Klaus Schreiber Vice President Sales & Service Marine and Special Solutions
Walter Bliem Head of Custumer Service Marine Crane
Dr. Markus Eisel Managing Director, Partner
René Jacobi Head of Customer Operations
Andreas Wetzels Key Account Manager Field Service
Christopher Harms Principal Solutions Consultant, Business Architect
Lukas Ratschke Managing Director
Emina Biscevic Head of Sales DACH
Nico Hemker Managing Director | performio GmbH
Gerd Bart CEO
Martin Schubert Partner
Jan Barbrock Director of Solutions
Jana Hug Solution Advisor Specialist SAP CX
Leo Roeks is a visionary leader in Service Lifecycle Management (SLM), known for setting clear goals, promoting strategic innovation, and implementing seamless processes within the aftermarket space.
Leo previously served as Chief of Ford Performance Europe at Ford Motor Company GmbH, based in Cologne. In this role, he led the development and brand strategy for award-winning Ford Performance vehicles across European markets, playing a pivotal role in their transition to electrification and electrified propulsion technologies.
Before leading Ford Performance, Leo served as Global Warranty Director, where he transformed complex warranty processes into customer-centric solutions, significantly impacting aftermarket profitability. His career also includes senior roles in vehicle system integration, chassis engineering, and vehicle testing, with international experience spanning Germany, Belgium, the UK, and North America.
Key Topics
- New business models in service
- From manufacturer to service provider
- Aftermarket & spare parts business
- Smart Services
- Field Services
- Customer Experience
- IoT & Industrie 4.0
- Self-Service-Portale
- Service-Communities & Crowd Services
- Machine Learning & Predictive Maintenance
Circle of Participants
- Head of Service Management
- Head of Customer Service
- Head of After Sales
This offer is aimed at managers from corporate groups and medium-sized companies.
Speakers & Agenda
For more information on our agenda, topics and speakers please visit our
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Event Location
Hotel ABION Spreebogen Berlin
Alt-Moabit 99, 10559 Berlin
The AMERON Hotel ABION Spreebogen Waterside Berlin welcomes its guests right in the heart of Berlin, in the immediate vicinity of the Ministry of the Interior and on the River Spree. The political and metropolitan center can be reached quickly and directly: Reichstag, Chancellery and Bellevue Palace are close by. The pulsating life of Potsdamer Platz with its 120 stores and the neighboring Kulturforum with the Philharmonie and Neue Nationalgalerie are only 3.5 km away.
The rooms offer you a comfortable stay in a quiet location and are equipped with air conditioning, cable TV and free WLAN.
Networking Dinner
Let's go to the...
Umspannwerk Ost, Palisadenstr. 48, 10243 Berlin
The substation East is a house that was literally electrified. Seven large transformers supplied electricity for Berlin. Even today, the technical ambience is recognizable and the room dimensions are impressive. Where the transformers were once anchored, there are now tables and chairs in the wide machine hall surrounded by six-metre-high, light-flooded glass doors.
The constant humming of the transformers is now replaced by language and music, by action and movement. The energy returns and is to be fed permanently from the stream of visitors who now return to the halls and experience and enjoy the fascinating combination of culture and gastronomy.
For further information please click here https://www.umspannwerk-ost.de/
Partner
valantic uniquely combines the agility of a consulting boutique with the breadth of offering and international footprint of a large consulting firm, from strategy to implementation. With a total of over 4,000 valantic IT specialists, all of our consulting teams deliver solutions with speed and reliability and offer a personal approach that distinguishes us as a trusted advisor – for all facets of our customers’ digital transformation. Our diverse range of services offers everything customers need for their digital transformation – from implementing the latest AI applications to preparing their businesses and data for the integration and use of IoT, Cloud and process automation technologies. For further information please click here
